Find your answers here
What products do you offer?
Our current range includes hand-poured 100% soy candles, goat milk bath bombs and essential oil. We are passionate about self-care and these products align with our vision.
Are your products handmade?
All our products are handcrafted with love in Australia.
Do you use natural ingredients?
Absolutely! We believe in eco-friendly products.
How can I place an order?
You can easily place an order through our website. Simply add your desired items to your cart and proceed to checkout. We accept major credit cards, PayPal, Afterpay and other secure payment methods.
How long does shipping take?
Shipping usually takes 5–7 business days within Australia. International orders may take 7–14 business days, depending on location.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to keep an eye on your delivery.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging.
Do you offer exchanges?
We only exchange items if they are defective or damaged. Please contact us if you require an exchange.
Can I cancel my order?
Orders can be canceled within 24 hours of purchase. After that, it may have already been processed and shipped.
How can I contact you?
You can reach us via email at calmhavencompany@gmail.com or through our social media & or the contact form below. We're always happy to help!